Help

Last updated October 26, 2026

Need a person? Email support@uselokt.com. We read every message and reply within 2 business days. Use the same address for privacy and legal requests.

Locks

An event didn't lock

Check that the event's calendar is included (Settings > Calendars in lokt) and that the event is marked to lock. Open lokt once after creating events on another device so it can pick them up. iOS can delay new events by a few minutes.

I need to get into a locked app

Without Strict mode, use the emergency unlock on the lock screen. With Strict mode on, lokt won't unlock early, but you can always turn off lokt's Screen Time access in iPhone Settings > Screen Time.

Can I still call for help?

Yes. Emergency calls and Emergency SOS always work on iPhone. Don't lock apps you may need in an emergency.

Subscription and refunds

Cancel

iPhone Settings > your name > Subscriptions > lokt > Cancel Subscription. Cancel at least 24 hours before a trial or period ends to avoid the next charge. You keep Pro until the paid period ends.

Refunds

Apple processes every App Store payment, so refunds come from Apple, not from us. Request one at reportaproblem.apple.com. Apple decides each request under its own policy.

Restore Pro on a new phone

Sign in with the same Apple ID, open lokt, and tap Restore on the Pro screen.

Your data

lokt has no account. Your calendar, app choices and history stay on your iPhone. To erase everything, delete the app. Full details are in the Privacy Policy.